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If a sales discount is not applied to your order, please contact our customer support team at <a rel="noreferrer noopener" target="_blank">support@apresnail.com</a> before placing your order. Do not place the order if the sale price does not reflect, as we are unable to adjust discounts after the order is completed.

If a sales discount is not applied to your order, please contact our customer support team at support@apresnail.com before placing your order. Do not place the order if the sale price does not reflect, as we are unable to adjust discounts after the o

If sales discount is not reflecting before check out

Black Friday/ Cyber Monday

How do I cancel my order?

How to check if order was placed

How can I check my order status?

I didn't receive my order confirmation, what should I do?

What forms of payment are accepted for online purchases, and when am I billed?

Can I modify promotion gift

I received an incorrect item, what should I do?

I received a defective or damaged item, what should I do?

I am missing an item from my order, what should I do?

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Modify Order

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Orders

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Do you ship to P.O. Boxes or APO addresses?

The tracking link says my package was delivered but I did not receive it, what should I do?

Can I ship an order to multiple addresses?

Why is my order shipped out in multiple packages?

Can I change my delivery address?

Shipping Time

International Orders

Can I use express shipping for dangerous goods?

What happens if my package is lost or stolen when sent to a third-party facility?

Are processing time and Shipping time the same?

Shipping and Delivery

What is Gel-X®?

How long does a Gel-X set last?

Why do my Gel-X tips keep popping off?

Why do my neutral tips pop off?

Is it easier to do a new set or a fill?

Can we cut down the Gel-X tips?

How can I etch the Gel-X tip without an e-file? Different ways to etch?

What is the difference between a natural and sculpted tip?

Do I need a base coat on Gel-X tips?

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Why is my gel polish wrinkly?

Why does my gel polish peel off?

Why is my gel couleur not curing?

Why is my polish chipping on the free edge?

What is the wattage needed to cure gel polish?

Does X-Lite cure gel polish?

What should I buy if I am new to Gel-X®?

Are Après products vegan and cruelty free?

What is the difference between Gel Couleur Collection and French Ombres?

Are Gel Couleur HEMA free?

Why do Heat spikes occur during curing?

Why do my tips pop off when using Extend Gel Novice?

Why do I have a skin reaction?

Where can I find Après products?

Tip Measurements

Product Questions

What licenses/ certificates do I need to attend an Après Gel-X certification class

How long does it take to receive my certificate after attending certification class?

If sales discount is not reflecting before check outUpdated 5 months ago