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We apologize for any inconvenience caused by receiving a defective or damaged item. To assist you promptly, please email us at <a data-start="207" data-end="228" rel="noopener">support@apresnail.com</a> with your order number and attached photos of the items you received, along with the packing slip enclosed in the package.Please note that all claims for damaged or defective items must be initiated within 30 days from the date of delivery. Our team will thoroughly review the provided information and expedite a resolution for you as soon as possible.

We apologize for any inconvenience caused by receiving a defective or damaged item. To assist you promptly, please email us at support@apresnail.com with your order number and attached photos of the items you received, along with the packing slip enc

Damaged or Defective Package

Shipping and Delivery

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I didn't receive my order confirmation, what should I do?

What forms of payment are accepted for online purchases, and when am I billed?

Can I modify promotion gift

I received an incorrect item, what should I do?

I received a defective or damaged item, what should I do?

I am missing an item from my order, what should I do?

Fraud Analysis

Modify Order

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Issue Checking Out

I placed orders under different email, can I combine the accounts?

Orders

Return Policy

Defective or Malfunctioning Products

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Aprés Nail Returns and Refunds

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Can I secure a licensed pro account if I spent more than $1000 on multiple accounts

What are the requirements to qualify for the Licensed Pro tier?

Do my previous purchases from other distributors or retailers count toward the $1,000 spend requirement?

Does the $1,000 minimum spend roll over into the next year?

Can I reapply once I meet the requirements?

Where can I find more information about the rewards program?

Après Reward Program

Warranty Policy

Repair Center

Repair Policy

Warranty / Repair Center

MSDS

MSDS Forms

Shipping Policy

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Lost Package

Do you ship worldwide?

Do you offer free shipping?

The tracking link says my package was delivered but I did not receive it, what should I do?

Can I ship an order to multiple addresses?

Why is my order shipped out in multiple packages?

Can I change my delivery address?

Shipping Time

International Orders

Can I use express shipping for dangerous goods?

What happens if my package is lost or stolen when sent to a third-party facility?

Are processing time and Shipping time the same?

What is Gel-X®?

How long does a Gel-X set last?

Why do my Gel-X tips keep popping off?

Why do my neutral tips pop off?

Is it easier to do a new set or a fill?

Can we cut down the Gel-X tips?

How can I etch the Gel-X tip without an e-file? Different ways to etch?

What is the difference between a natural and sculpted tip?

Do I need a base coat on Gel-X tips?

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Why is my gel polish wrinkly?

Why does my gel polish peel off?

Why is my gel couleur not curing?

Why is my polish chipping on the free edge?

What is the wattage needed to cure gel polish?

Does X-Lite cure gel polish?

What should I buy if I am new to Gel-X®?

Are Après products vegan and cruelty free?

What is the difference between Gel Couleur Collection and French Ombres?

Are Gel Couleur HEMA free?

Why do Heat spikes occur during curing?

Why do my tips pop off when using Extend Gel Novice?

Why do I have a skin reaction?

Where can I find Après products?

Tip Measurements

Product Questions

What licenses/ certificates do I need to attend an Après Gel-X certification class

How long does it take to receive my certificate after attending certification class?

Damaged or Defective PackageUpdated a month ago