Shipping & Delivery FAQ. What are your office hours?. Our office is open Monday to Friday, 7:00 AM – 5:00 PM (PST). Please note that weekends, holidays, and office closures do not count toward processing or shipping times. Orders placed after hours o

<p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;" id="isPasted"><strong>Shipping &amp; Delivery FAQ</strong></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>What are your office hours?</strong></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Our office is open Monday to Friday, 7:00 AM &#x2013; 5:00 PM (PST).<br>&#xA0;Please note that weekends, holidays, and office closures do not count toward processing or shipping times. Orders placed after hours or on Friday will begin processing the next business day.</p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>How long does it take to process and ship my order?</strong></p><p>We offer several shipping options to suit your needs. Most orders are processed and shipped within <strong>1&#x2013;2 business days</strong> (Monday&#x2013;Friday, excluding holidays). Delivery times vary based on the shipping method selected at checkout:</p><ul><li><strong>Standard Shipping:</strong> Typically arrives within <strong>5&#x2013;7 business days</strong> after your order has shipped.</li><li><strong>Express Shipping:</strong> Typically arrives within <strong>1&#x2013;2 business days</strong> after your order has shipped.</li></ul><h3 id="what-is-the-express-shipping-cut-off-time"><span style="font-size: 16px;">What is the express shipping cut-off time?</span></h3><p>Orders placed with <strong>Express Shipping before 11:00 AM PST, Monday&#x2013;Friday</strong>, will be <strong>processed and shipped within 24-48 hours</strong>.</p><blockquote><p>&#x26A0;&#xFE0F; <strong>Important:</strong> Orders placed <strong>after 11:00 AM PST on Fridays</strong> will not ship until the <strong>next business day (Monday)</strong>. As a result, those orders will typically arrive on <strong>Monday or Tuesday of the following week</strong>, depending on carrier transit times.</p></blockquote><h3 id="do-you-ship-on-weekends-or-holidays"><span style="font-size: 16px;">Do you ship on weekends or holidays?</span></h3><p>Our fulfillment center operates <strong>Monday through Friday</strong>, excluding major holidays. Orders placed on weekends or holidays will begin processing on the next business day.</p><h3 id="how-can-i-track-my-order"><span style="font-size: 16px;">How can I track my order?</span></h3><p>Once your order ships, you&#x2019;ll receive a confirmation email with a tracking number. You can use that link to follow your package&#x2019;s journey.</p><h3 id="what-should-i-do-if-my-order-is-delayed"><span style="font-size: 16px;">What should I do if my order is delayed?</span></h3><p>Shipping delays can occasionally occur due to weather, carrier issues, or high-volume periods. If your package is delayed beyond the estimated delivery window, please reach out to our customer support team and we&#x2019;ll be happy to assist.</p><p><br></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Delivery times may vary depending on your location and the season.</p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><br></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>Do you offer free shipping?</strong></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Yes! We provide free Standard Economy Shipping for all domestic U.S. orders of $79 or more (before taxes).<br><em>Excludes shipments to Hawaii, Puerto Rico, and Alaska.</em><br>&#xA0;Free shipping is not available for international orders.</p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>Do you ship to Hawaii, Puerto Rico, and Alaska?</strong></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Yes, but only via Standard Economy Shipping.<br>&#xA0;Please note: Hazardous goods (pH Bonder, Primer, etc.) and electronics cannot be shipped to these locations.</p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>Do you ship internationally?</strong></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Yes, we ship worldwide.</p><ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Standard International Shipping: 15&#x2013;30 business days.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Express International Shipping: Not available.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Restricted Items: PH Bonder, Primer, Gel-X Kits, Dilution Fluid, Blending Fluid, and Electronics cannot be shipped overseas.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Duties &amp; Taxes: These are included in shipping fees except when using UPS Mail Innovations. If you select this option, you are responsible for duties and taxes at delivery.</li></ul><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>How do I track my order?</strong></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Once your order ships, you&#x2019;ll receive an email with a tracking number and link to the carrier&#x2019;s page.<br>Please allow up to 3 business days for tracking information to become active for domestic orders.</p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>My tracking shows &#x201C;Delivered,&#x201D; but I haven&#x2019;t received my package. What should I do?</strong></p><ol style="margin-bottom:0in;margin-top:0in;" start="1" type="1"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Check with household members, neighbors, or around your property (mailbox, porch, side entrance).</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Wait 48 hours&#x2014;sometimes carriers mark a package delivered before it arrives.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">If it still hasn&#x2019;t arrived after 48 hours, contact our Customer Service team at support@apresnail.com</li></ol><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><em>Orders marked as delivered but not received are eligible for a replacement only (not a refund).</em></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>What if my package is lost, damaged, or incorrect?</strong></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">We value quality and want you to be satisfied with your order. Please submit a claim within 10 days of delivery by emailing <a href="mailto:support@apresnail.com">support@apresnail.com</a></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong data-start="352" data-end="366" id="isPasted">Important:</strong> If your order was placed outside of Apresnail.com (for example, through a third-party retailer or marketplace), you will need to contact the original buyer or seller directly to proceed with your inquiry.</p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>Eligible claims include:</strong></p><ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Damaged Items &#x2013; Attach clear photos of the product and packaging.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Incorrect Orders &#x2013; Wrong product, missing items, or incorrect quantities.</li><li style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Lost in Transit &#x2013; If tracking shows delivered but the package was not received.</li></ul><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Include your order number, full name, description of the issue, and photos (if applicable).</p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>Can I change my delivery address?</strong></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">If your order hasn&#x2019;t been processed yet, we can update the address.<br>&#xA0;Once a shipping label has been created, we can not make changes in our system. You may try contacting the carrier directly, but not all carriers allow address changes.</p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">&#xA0;</p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>Can I ship an order to multiple addresses?</strong></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">No, we cannot split orders across multiple addresses. If you need items shipped to different locations, please place separate orders.</p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>Why did my order ship in multiple packages?</strong></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">We sometimes ship from multiple warehouses. Don&#x2019;t worry&#x2014;you&#x2019;ll receive tracking information for each package at no extra cost.</p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>Can I use express shipping for hazardous goods?</strong></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">No. Items like pH Bonder, Primer, and other hazmat goods require special handling and can only be shipped via standard shipping.</p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;"><strong>Do you ship to third-party facilities (like freight forwarders)?</strong></p><p style="margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:&quot;Aptos&quot;,sans-serif;">Yes, but please note: Apr&#xE8;s Nail is not responsible for packages lost or stolen after delivery to third-party facilities. All claims must be filed with the facility directly.</p>

Shipping Policy

Here's some important information regarding our order processing and shipping times.Our shipping facility ships Monday-Friday, not including weekends or holidays.All orders are subject to a business day processing time, order processing typically tak

<div data-block="true" data-editor="4ev6g" data-offset-key="7fum2-0-0" id="isPasted"><div data-offset-key="7fum2-0-0"><span data-offset-key="7fum2-0-0"><span data-text="true"><br>&#xA0;Here&apos;s some important information regarding our order processing and shipping times.</span></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="dl14o-0-0"><div data-offset-key="dl14o-0-0"><span data-offset-key="dl14o-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="dpp28-0-0"><div data-offset-key="dpp28-0-0"><span data-offset-key="dpp28-0-0"><span data-text="true">Our shipping facility ships Monday-Friday, not including weekends or holidays.</span></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="c3a2p-0-0"><div data-offset-key="c3a2p-0-0"><span data-offset-key="c3a2p-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="4drv4-0-0"><div data-offset-key="4drv4-0-0"><span data-offset-key="4drv4-0-0"><span data-text="true">All orders are subject to a business day processing time, order processing typically takes</span></span><span data-offset-key="4drv4-0-1"><span data-text="true"> 3-5 business days.</span></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="129uh-0-0"><div data-offset-key="129uh-0-0"><span data-offset-key="129uh-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="7a8je-0-0"><div data-offset-key="7a8je-0-0"><span data-offset-key="7a8je-0-0"><span data-text="true">Please note, during peak periods such as</span></span><span data-offset-key="7a8je-0-1"><span data-text="true">&#xA0;sales, new launches and the holiday season&#xA0;</span></span><span data-offset-key="7a8je-0-2"><span data-text="true">order processing may experience delays of 5-10 business days.</span></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="28pc2-0-0"><div data-offset-key="28pc2-0-0"><span data-offset-key="28pc2-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="5erkg-0-0"><div data-offset-key="5erkg-0-0"><span data-offset-key="5erkg-0-0"><span data-text="true">Standard shipping can vary from</span></span><span data-offset-key="5erkg-0-1"><span data-text="true">&#xA0;5-11 business days.</span></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="apg15-0-0"><div data-offset-key="apg15-0-0"><span data-offset-key="apg15-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="1btq5-0-0"><div data-offset-key="1btq5-0-0"><span data-offset-key="1btq5-0-0"><span data-text="true">Express shipping typically ranges from&#xA0;</span></span><span data-offset-key="1btq5-0-1"><span data-text="true">2-5 business days</span></span><span data-offset-key="1btq5-0-2"><span data-text="true">.</span></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="blvn8-0-0"><div data-offset-key="blvn8-0-0"><span data-offset-key="blvn8-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="8uf52-0-0"><div data-offset-key="8uf52-0-0"><span data-offset-key="8uf52-0-0"><span data-text="true">International shipping generally takes between</span></span><span data-offset-key="8uf52-0-1"><span data-text="true">&#xA0;15-30 business days.</span></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="9aar9-0-0"><div data-offset-key="9aar9-0-0"><span data-offset-key="9aar9-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="82ge1-0-0"><div data-offset-key="82ge1-0-0"><span data-offset-key="82ge1-0-0"><span data-text="true">For more detailed information regarding shipping, please visit our FAQ page</span></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="1eo7s-0-0"><div data-offset-key="1eo7s-0-0"><span data-offset-key="1eo7s-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="42dbp-0-0"><div data-offset-key="42dbp-0-0"><a href="https://apresnail.com/page/faq" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="42dbp-0-0"><span data-text="true">https://apresnail.com/page/faq</span></span></a></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="2dvnk-0-0"><div data-offset-key="2dvnk-0-0"><span data-offset-key="2dvnk-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="4ev6g" data-offset-key="ef66t-0-0"><div data-offset-key="ef66t-0-0"><span data-offset-key="ef66t-0-0"><span data-text="true">Thank you.</span></span></div></div>

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