I am missing an item from my order, what should I do?Updated 10 months ago
We sincerely apologize for any inconvenience caused by the missing item from your order. Please note that your order may have been shipped out in multiple packages, so we recommend checking the tracking information provided to you on the order.
If the missing item is not accounted for in the tracking information or if you have any concerns, please email us at support@apresnail.com. Kindly include your order number along with attached photos of the items you received, as well as the packing slip found inside the package. Our team will promptly review the provided information and work to resolve the issue for you as soon as possible.