Orders

How do I cancel my order?

You may contact our customer service team at. email: [email protected]. Please include your order number and the reason for cancellation in your message. If you do not have the order number available, you can provide alternative information such

How to check if order was placed

After completing your order, a confirmation email will be sent to the email address used at checkout. Please note that for orders placed via Apple Pay, the order will be processed using the email linked to your iCloud account. This action cannot be c

How can I check my order status?

You can access all your orders by logging into your account and navigating to 'My Orders.' From there, you can review the status of each order by clicking on it individually. If your order has been shipped, you can view the shipping information by cl

I didn't receive my order confirmation, what should I do?

If you've provided a valid email address during the checkout process, you should receive an order confirmation email promptly after placing your order. This email will contain your 6-digit order number along with a summary of the purchased products.

What forms of payment are accepted for online purchases, and when am I billed?

We offer a variety of payment methods, including Visa, MasterCard, American Express, Discover, Apple Pay, and PayPal. Additionally, we provide installment payment options through Afterpay and Klarna. Please note that your account will be charged at t

Can I modify promotion gift

Thank you for your message! The shape, length, and color of the promotion gift are selected at random, so unfortunately, we’re unable to customize it. However, we hope you’ll enjoy the surprise and love what you receive!. If you have any other questi

I received an incorrect item, what should I do?

We apologize for any inconvenience caused by receiving an incorrect item. To address this issue, kindly email us at [email protected] with your order number and attached photos of the items you received, along with the packing slip found inside t

I received a defective or damaged item, what should I do?

We apologize for any inconvenience caused by receiving a defective or damaged item. To assist you promptly, please email us at [email protected] with your order number and attached photos of the items you received, along with the packing slip enc

I am missing an item from my order, what should I do?

We sincerely apologize for any inconvenience caused by the missing item from your order. Please note that your order may have been shipped out in multiple packages, so we recommend checking the tracking information provided to you on the order. If th

Fraud Analysis

We take your payment security very seriously. To protect our customers against fraud, we reserve the right to request additional details in regards to the debit card or credit card transaction when required. Not providing the additional information r

Modify Order

Please note that once an order has been placed, we are unable to modify or change it. This includes updates to the items, shipping address, or applying discounts. However, we can assist with canceling the order if it hasn’t been shipped yet, allowing

What can I do if a product I ordered is out of stock?

In the event that a product you've ordered becomes out of stock, we will contact you to provide options. We can either process a refund for the out-of-stock item or you may choose to wait until the product becomes available again for us to send a rep