Repair CenterUpdated 10 months ago

If you encounter any issues with their Aer Gel Head, Aer Gel Machine, Dust Collector, Omega Light, Beta Lamp, or Alpha Lamp, you should contact the Authorized Repair Center at (626) 705-4763. They may need to provide their order number or purchase receipt for validation.

It's important to note that all warranty claims must be processed by the Authorized Repair Center. Before any defect diagnosis and repair can be carried out, refunds, returns, or exchanges cannot be processed.

Your policy also highlights that the company reserves the right to determine the validity of any claims under the Limited Warranty, and they don't accept refunds, returns, or exchanges directly. Customers should handle these through the reseller. Additionally, there might be additional charges depending on the defects found.