Return & Refunds PolicyUpdated 10 days ago

Please read carefully before submitting your return request.

By checking the box and submitting your return request, you confirm that you have read, understood, and agree to the following terms. These terms govern all returns and refunds for purchases made through Après Nail's direct-to-consumer (DTC) website. Submitting a return request constitutes your acceptance of these terms. By submitting a return request, you also acknowledge that your return activity (including return reasons, frequency, and outcomes) is recorded and used in accordance with our Privacy Policy. Return behavior data may be used to determine account eligibility for future returns.

1. Who These Terms Apply To

These terms apply to:

• Purchases made through the Après Nail DTC website (headless Shopify storefront).
• U.S. domestic orders only: all 50 states, Puerto Rico, and eligible U.S. territories.
• Orders placed directly on the Après Nail website. Orders placed through third-party marketplaces (TikTok Shop, Facebook/Instagram, Nordstrom, Urban Outfitters, Walmart) are subject to those platforms' own return policies and are not covered here.

2. Return Window

You must initiate your return within 30 calendar days of your delivery confirmation date (the date your carrier marked the package as "Delivered").

• If no delivery scan exists, the window starts from your ship date + 7 days (assumed delivery).
• Once the 30-day window closes, the return option will no longer be available in the portal.
• If our returns portal experiences an outage lasting more than 24 hours, you will receive an automatic extension equal to the duration of the outage. You may also contact Customer Service to initiate a return during a portal outage.

3. What Can and Cannot Be Returned

Eligible Items

Most items are eligible for return within the return window. Items are evaluated at the line-item level, so you can return individual items from an order, as long as each item itself qualifies.

Note: hazardous-material products, and any kit or bundle that contains one, are final sale. They cannot be returned or refunded through the portal or by any other means. See "Hazardous Materials" below.

Non-Returnable Items

The following items cannot be returned under any circumstances:

• Items marked Final Sale or limited-edition at time of purchase.
• Hazardous-material items, and any kit or bundle containing a hazardous-material item; these are final sale (non-returnable and non-refundable). See "Hazardous Materials" below.
• Gift cards.
• Replacement orders. A replacement is a goodwill remedy for an issue with an original order and is not eligible for return or refund, except where the replacement itself arrives defective or damaged (see Section 13).
• Any item in a bundle, if the bundle contains a non-returnable item (the entire bundle is non-returnable).

Bundles

If you are returning items from a bundle, you must return the entire bundle; you cannot return individual items from a bundled set.

Free Items (Gift with Purchase)

If your order included a free item as part of a promotional offer (gift with purchase), the following applies:

• Free items cannot be returned on their own.
• If you are returning the paid items in a bundle that included a free item, the free item must be included in the return shipment.
• You may not return the paid items while keeping the free item.
• Refunds for bundle returns that include a free item are based on the paid item subtotals only; no refund value is assigned to the free item.
• If your free item arrived defective or damaged and you do not wish to return the full bundle, please contact Customer Service. A replacement may be issued at our discretion.
• If your return shipment does not include the free item when one was required, your return will be considered incomplete and your account may be flagged.

Hazardous Materials

Some products are classified as hazardous materials. These items, and any kit or bundle that contains one, are final sale: they cannot be returned and cannot be refunded. They cannot be selected for return in the self-service portal.

The following Après products are classified as hazardous materials and are final sale: pH Bonder, Gel X Prep, Primer, and Non-Wipe (Top). Any kit or bundle that contains one or more of these items (for example, Gel-X kits and Gel-X sets) is also final sale.

Damaged or defective HazMat items: If a hazardous-material item, or a kit/bundle containing one, arrives damaged or defective, do not attempt to return it. Contact Customer Service. We will review your case and, if approved, issue a refund without requiring you to ship the item back. You should not ship hazardous-material items to us under any circumstances.

(This applies for the current phase of our returns program and may change over time.)

Hygiene-Sensitive Products

Products that come into direct contact with skin, nails, or hair are eligible for return within the standard return window. You will see a notice in the portal if a product you are returning is flagged as hygiene-sensitive.

• Sealed / Unused: Eligible for restock.
• Opened or used items cannot be restocked. All returns are processed and reviewed on a case-by-case basis.

4. Return Value Limit

Important: Returns of $350 or more cannot be processed through this portal. If the combined item subtotal of the items you are returning is $350 or more, your return cannot be completed here. You must contact Customer Service directly. The $350 threshold applies per return event and is based on the prices paid for returned items, excluding original shipping and taxes.

Customer Service will review your request and, if approved, your return will follow the standard return process with all standard deductions applying.

5. How the Return Process Works

Step 1: Submit Your Request

Complete the return request form in the portal. You will need to provide:

• Your order number.
• The item(s) you are returning.
• One reason for the return (this reason applies to your entire return).
• The condition of your packaging.
• Your preferred refund method (default: original payment method).
• Your preferred carrier.

Step 2: Receive Your Prepaid Label

Once your request is submitted, a prepaid return shipping label will be sent to your email. The carrier is determined by Après Nail at the time of label generation.

Step 3: Ship Your Items

You are responsible for printing the label and dropping off the package at the designated carrier.

Step 4: Refund Issued

Your refund will be triggered automatically when the carrier scans your package at drop-off. No further action is needed from you.

5A. Reviewing Your Return Request Before You Ship

Before you drop off your package, please review your return request carefully to confirm it lists the correct item(s).

If you made an error when submitting your return request (for example, you selected the wrong item, left an item off, or meant to request a different reason), you can cancel your return request and submit a new one, as long as the carrier has not yet scanned your package (see Section 6, "Return Authorization Expiration").

Any correction or resubmission must be completed within your original 30-day return window (see Section 2, "Return Window"). Canceling and resubmitting a return request does not extend or restart your return window. If you wait until close to the end of your 30-day period to submit or correct a return request, you may not have enough time remaining to cancel, resubmit, and still ship your package before your window closes. It is your responsibility to submit any corrections with enough time remaining to complete this process.

Important: Dropping off your package constitutes your agreement to return the item(s) listed on your return request. Once your package is scanned by the carrier, you are confirming that the item(s) selected on that request are the item(s) you intend to return, and your return will be processed accordingly. Changes cannot be made after drop-off.

If the item(s) you actually ship do not match what was listed on your return request at the time of the carrier scan, your return will be handled under Section 12 ("What Makes a Return Invalid") or Section 12A ("Items Sent Outside Your Approved Return Request"), depending on what's found during warehouse inspection.

6. Return Authorization Expiration

Once your return label is issued, you have 14 calendar days to drop off your package.

• If the carrier does not scan your package within 14 days of label issuance, your return authorization will be automatically canceled.
• No refund will be issued for packages dropped off after the 14-day window, even if the carrier eventually scans and transports the package.
• If a package is shipped back after your return authorization has expired, it will not be refunded. We are unable to return expired-window items to you.

Note on carrier label validity: The shipping label may remain physically scannable beyond 14 days; carriers do not enforce our return window. However, the 14-day refund window is enforced by Après Nail on our end. A late scan will not trigger a refund.

7. Refund Amount and Deductions

Your refund is calculated based on the amount you paid for the returned item(s), minus the following deductions:

When No Deductions Apply

Both the return shipping deduction and the 5% restocking fee are waived if your return reason is:

• Defective
• Damaged
• Wrong Item Shipped

Because one reason applies to your entire return, the exemption covers all items if any of the above reasons is selected and verified during inspection.

Damaged or incorrect items must be reported within 7 calendar days of delivery, and defective items as soon as the defect appears (within the 30-day return window), to qualify for a waiver of the restocking fee and return shipping. Returns reported outside these timeframes are still accepted within the return window but follow the standard process, with the 5% restocking fee and return shipping deducted.

Low-Value Returns (Returnless Refunds)

If the cost of shipping your item back equals or exceeds the value of the item, we will issue you a full refund and let you keep the item. No return shipment is required. This applies when all three of the following are true:

• The item subtotal is $10 or less, AND
• The calculated return shipping cost is 50% or more of the item value, AND
• Your account is in standard (non-restricted) status.

Hazardous-material items are excluded from returnless refunds. Because hazardous-material items (and any kit or bundle containing one) are final sale, they are never eligible for a refund (including under this low-value rule), regardless of item value or shipping cost. The only exception is a damaged or defective item handled by Customer Service (see "Hazardous Materials" in Section 3).

Returnless refunds are not subject to the 5% restocking fee.

Original Outbound Shipping

Original outbound shipping charges (if any were charged at time of purchase) are non-refundable, unless the return is due to a company error.

Before you submit your return, you will see: A breakdown of your estimated refund amount, including the return shipping deduction and the 5% restocking fee (if applicable). Your final refund confirmation email will also itemize all deductions.

8. How and When You Will Be Refunded

Refund Method

Refunds are issued to your original payment method. Store credit is not available at this time.

Refund Timing

Your refund will be initiated within 24 hours of the carrier scan. Please allow 3–7 business days for your bank or card issuer to settle the funds to your account.

9. Orders That Included a Promotional Gift Card

10. Customer Account Eligibility

All customers are eligible to use the self-service returns portal by default. However, accounts classified as Restricted by Après Nail will not be able to initiate returns through the portal.

• Restricted customers must contact Customer Service to request a return.
• Restricted status is not permanent and may be reviewed after a defined period.
• Customer Service Leadership has authority to approve manual returns for Restricted accounts on a case-by-case basis.

An account may be restricted for any of the following:

• 4 or more returns within any rolling 30-day period.
• Repeated invalid returns (see Section 12).
• Suspected fraud or abuse patterns.
• Suspicious account activity.

11. Exchanges

We do not process direct exchanges. If you would like a different item, please return your original item for a refund and place a new order.

12. What Makes a Return Invalid

A return may be flagged as invalid if any of the following occur during warehouse inspection:

• The wrong item was returned (item does not match the original order).
• Items are missing from the returned package.
• An empty package is received.
• The stated return reason does not match the condition found during inspection (e.g., item declared "Defective" but found to be in working order).
• The item was shipped back after the 14-day RMA window.

Invalid returns are recorded and tracked at the customer account level. Repeated invalid returns may result in account restriction.

Note: Refunds already issued will not be reversed based on inspection results alone. Inspection is used for inventory management, quality control, and return behavior monitoring.

12A. Items Sent Outside Your Approved Return Request

Your return request specifies exactly which item(s) you're returning. Only those items are eligible for a refund.

If your return shipment contains an item that was not part of your approved return request (including additional products from the same order, products from a different order, or any item not listed on your original return request), that item is not eligible for a refund under any circumstances, regardless of its condition, value, or the reason it was included.

Important: Including extra, unrequested items in your return shipment does not expand your return, and does not entitle you to a refund for those items. Refunds are issued only for the item(s) listed on your approved return request.

What happens to the extra item:

• During warehouse inspection, any item that does not match your approved return request will be flagged as a discrepancy.
• It is the customer's responsibility to ensure that only the item(s) listed on their approved return request are included in the return shipment. Après Nail is not obligated to contact you regarding items received outside of your approved return request.
• Unrequested items will be discarded at Après Nail's discretion. Après Nail assumes no liability or responsibility for any item shipped outside of an approved return request.
• No refund, store credit, replacement, or other compensation will be issued for the extra item.
• Your approved return is not affected. Receiving an extra, unrequested item does not delay or reduce the refund for the item(s) that were part of your original, approved return request. Consistent with Section 12, refunds already issued for your approved items will not be reversed based on inspection findings alone.

Account impact: Repeated instances of unrequested items being included in return shipments are tracked at the account level, in the same way invalid returns are tracked under Section 10 ("Customer Account Eligibility"), and may result in your account being reviewed or restricted.

13. Lost Shipments and Replacement Orders

If you report a package as not received (but marked delivered), Après Nail may issue a replacement order at our discretion. Please note:

• Once a replacement order is issued, the original order is no longer eligible for a refund.
• For a package marked delivered but reported not received, the only available remedy is a replacement order at Après Nail's discretion. A cash refund is not offered in these cases.
• If both the original and the replacement are claimed as not received, your case will be sent for manual review. No automatic refund or replacement will be issued.

14. Après Nail's Rights

Après Nail reserves the right to:

• Restrict or deny return requests at our discretion.
• Deny refunds in cases of multiple claims, inconsistencies, or suspected abuse.
• Disable automated return approvals.
• Restrict or suspend customer accounts.
• Adjust restocking fee and return value limit thresholds, with notice to customers.

15. Questions? Contact Customer Service

If you have questions about these terms, your return eligibility, or your account status, please contact our Customer Service team before submitting your return request.

16. Governing Law and Disputes

These Terms & Conditions are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from or relating to these terms or your return request will be resolved exclusively in the state or federal courts located in Los Angeles, California. By submitting a return request, you consent to the personal jurisdiction of these courts.

17. Changes to These Terms

Après Nail reserves the right to modify these Terms & Conditions at any time. The version in effect at the time your return request is submitted is the version that governs that transaction. Updated terms will be posted in the returns portal. For material changes, we will provide advance notice (for example, by email), and the updated terms will take effect on the date stated in that notice. Non-material updates take effect upon posting. Continued use of the returns portal after an update constitutes acceptance of the revised terms.

[ ] I have read and agree to the Returns & Refunds Terms & Conditions. When you submit a return, you confirm you understand the return eligibility requirements, deductions (return shipping + 5% restocking fee), the 14-day return label window, and the $350 self-service cap described above.

Effective Date: August 21, 2026 | Après Nail | Previous Effective Date: June 8, 2026