Returns & Refunds

Terms & Conditions

Après Nail

Please read carefully before submitting your return request.

1. Who These Terms Apply To

These terms apply to:

• Purchases made through the Après Nail DTC website (headless Shopify storefront).
• U.S. domestic orders only — all 50 states, Puerto Rico, and eligible U.S. territories.
• Orders placed directly on the Après Nail website. Orders placed through third-party marketplaces (TikTok Shop, Facebook/Instagram, Nordstrom, Urban Outfitters, Walmart) are subject to those platforms' own return policies and are not covered here.

2. Return Window

You must initiate your return within 30 calendar days of your delivery confirmation date (the date your carrier marked the package as 'Delivered').

• If no delivery scan exists, the window starts from your ship date + 7 days (assumed delivery).
• Once the 30-day window closes, the return option will no longer be available in the portal.
• If our returns portal experiences an outage lasting more than 24 hours, you will receive an automatic extension equal to the duration of the outage. You may also contact Customer Service to initiate a return during a portal outage.

3. What Can and Cannot Be Returned

Items Eligible for Return

Most items are eligible for return within the return window. Items are evaluated at the line-item level — so you can return individual items from an order, as long as each item itself qualifies.

Note: orders that include a hazardous-material product cannot be returned through the portal — see "Orders Containing Hazardous Materials" below.

Non-Returnable Items

The following items cannot be returned under any circumstances:

• Items marked Final Sale or limited-edition at time of purchase.
• Gift cards.
• Replacement orders. A replacement is a goodwill remedy for an issue with an original order and is not eligible for return or refund — except where the replacement itself arrives defective or damaged (see Section 13).
• Any item in a bundle, if the bundle contains a non-returnable item — the entire bundle is non-returnable.

Bundles

If you are returning items from a bundle, you must return the entire bundle — you cannot return individual items from a bundled set.

Orders Containing Hazardous Materials

Some products are classified as hazardous materials and cannot be returned through the self-service portal. If your order includes any hazardous-material product, your return cannot be started online.

• If a hazardous-material item is defective, damaged, or the wrong item was shipped (an Après Nail error), please contact Customer Service and we will arrange your return.
• Hazardous-material items that are not the result of an Après Nail error are not eligible for return.

The following Après products are classified as hazardous materials: Primer, pH Bonder, Gel-X Prep, Blending/Dilution Fluid, and any Gel-X Kits.

(This applies for the current phase of our returns program and may change over time.)

Hygiene-Sensitive Products

Products that come into direct contact with skin, nails, or hair are eligible for return within the standard return window. You will see a notice in the portal if a product you are returning is flagged as hygiene-sensitive.

• Sealed / Unused: Eligible for restock.
• Opened or used items cannot be restocked. All returns are processed and reviewed on a case-by-case basis.

4. Return Value Limit

Customer Service will review your request and, if approved, your return will follow the standard return process with all standard deductions applying.

5. How the Return Process Works

Step 1: Submit Your Request

Complete the return request form in the portal. You will need to provide:

• Your order number.
• The item(s) you are returning.
• One reason for the return (this reason applies to your entire return).
• The condition of your packaging.
• Your preferred refund method (default: original payment method).
• Your preferred carrier.

Step 2: Receive Your Prepaid Label

Once your request is submitted, a prepaid return shipping label will be sent to your email. The carrier is determined by Après Nail at the time of label generation.

Step 3: Ship Your Items

You are responsible for printing the label and dropping off the package at the designated carrier.

Step 4: Refund Issued

Your refund will be triggered automatically when the carrier scans your package at drop-off. No further action is needed from you.

6. Return Authorization Expiration

Once your return label is issued, you have 14 calendar days to drop off your package.

• If the carrier does not scan your package within 14 days of label issuance, your return authorization will be automatically canceled.
• No refund will be issued for packages dropped off after the 14-day window — even if the carrier eventually scans and transports the package.
• If a package is shipped back after your return authorization has expired, it will not be refunded. We are unable to return expired-window items to you.

7. Refund Amount and Deductions

Your refund is calculated based on the amount you paid for the returned item(s), minus the following deductions:

Exemptions — No Deductions Apply When:

Both the return shipping deduction AND the 5% restocking fee are waived if your return reason is:

• Defective
• Damaged
• Wrong Item Shipped

Because one reason applies to your entire return, the exemption covers all items if any of the above reasons is selected — and verified during inspection.

Damaged or incorrect items must be reported within 7 calendar days of delivery, and defective items as soon as the defect appears (within the 30-day return window), to qualify for a waiver of the restocking fee and return shipping. Returns reported outside these timeframes are still accepted within the return window but follow the standard process, with the 5% restocking fee and return shipping deducted.

Low-Value Returns (Returnless Refunds)

If the cost of shipping your item back equals or exceeds the value of the item, we will issue you a full refund and let you keep the item. No return shipment is required. This applies when all three of the following are true:

• The item subtotal is $10 or less, AND
• The calculated return shipping cost is 50% or more of the item value, AND
• Your account is in standard (non-restricted) status.

Returnless refunds are not subject to the 5% restocking fee.

Original Outbound Shipping

Original outbound shipping charges (if any were charged at time of purchase) are non-refundable, unless the return is due to a company error.

8. How and When You Will Be Refunded

Refund Method

Refunds are issued to your original payment method. Store credit is not available at this time.

Refund Timing

Your refund will be initiated within 24 hours of the carrier scan. Please allow 3–7 business days for your bank or card issuer to settle the funds to your account.

9. Orders That Included a Promotional Gift Card

10. Customer Account Eligibility

All customers are eligible to use the self-service returns portal by default. However, accounts classified as Restricted by Après Nail will not be able to initiate returns through the portal.

• Restricted customers must contact Customer Service to request a return.
• Restricted status is not permanent and may be reviewed after a defined period.
• Customer Service Leadership has authority to approve manual returns for Restricted accounts on a case-by-case basis.

What Can Cause a Restriction:

• 4 or more returns within any rolling 30-day period.
• Repeated invalid returns (see Section 12).
• Suspected fraud or abuse patterns.
• Suspicious account activity.

11. Exchanges

We do not process direct exchanges. If you would like a different item, please return your original item for a refund and place a new order.

12. What Makes a Return Invalid

A return may be flagged as invalid if any of the following occur during warehouse inspection:

• The wrong item was returned (item does not match the original order).
• Items are missing from the returned package.
• An empty package is received.
• The stated return reason does not match the condition found during inspection (e.g., item declared 'Defective' but found to be in working order).
• The item was shipped back after the 14-day RMA window.

Invalid returns are recorded and tracked at the customer account level. Repeated invalid returns may result in account restriction.

Note: Refunds already issued will not be reversed based on inspection results alone. Inspection is used for inventory management, quality control, and return behavior monitoring.

13. Lost Shipments and Replacement Orders

If you report a package as not received (but marked delivered), Après Nail may issue a replacement order at our discretion. Please note:

• Once a replacement order is issued, the original order is no longer eligible for a refund.
• For a package marked delivered but reported not received, the only available remedy is a replacement order at Après Nail's discretion. A cash refund is not offered in these cases.
• If both the original and the replacement are claimed as not received, your case will be sent for manual review. No automatic refund or replacement will be issued.

14. Après Nail's Rights

Après Nail reserves the right to:

• Restrict or deny return requests at our discretion.
• Deny refunds in cases of multiple claims, inconsistencies, or suspected abuse.
• Disable automated return approvals.
• Restrict or suspend customer accounts.
• Adjust restocking fee and return value limit thresholds, with notice to customers.

15. Questions? Contact Customer Service

If you have questions about these terms, your return eligibility, or your account status, please contact our Customer Service team before submitting your return request.

16. Governing Law and Disputes

These Terms & Conditions are governed by the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from or relating to these terms or your return request will be resolved exclusively in the state or federal courts located in Los Angeles, California. By submitting a return request, you consent to the personal jurisdiction of these courts.

17. Changes to These Terms

Après Nail reserves the right to modify these Terms & Conditions at any time. The version in effect at the time your return request is submitted is the version that governs that transaction. Updated terms will be posted in the returns portal. For material changes, we will provide advance notice (for example, by email), and the updated terms will take effect on the date stated in that notice. Non-material updates take effect upon posting. Continued use of the returns portal after an update constitutes acceptance of the revised terms.

Effective Date: June 8, 2026  |  Après Nail