At Aprés Nail, we stand behind the quality of our products and strive to ensure customer satisfaction. Below are our guidelines for processing returns:. Since we cannot verify whether these products have been used, all sales of bottled and potted pro

<p>At Apr&#xE9;s Nail, we stand behind the quality of our products and strive to ensure customer satisfaction. Below are our guidelines for processing returns:</p><h2 id="eligibility-for-returns"><span style="font-size: 16px;"><strong>Eligibility for Returns</strong></span></h2><ul><li>Returns must be initiated within 30 days of the delivery date.</li><li>The product must be unused, in its original condition, and in its original packaging to qualify for a return.</li><li>A 5% restocking fee will be deducted from all accepted returns.</li><li>All bottled and potted products are non-returnable for hygiene and quality control reasons. This includes, but is not limited to:<ul><li>Extend Gels</li><li>Gel Couleurs</li><li>pH Bonder, Gel-X Prep, etc.</li></ul></li></ul><p>Since we cannot verify whether these products have been used, all sales of bottled and potted products are final.</p><h2 id="inspection--ineligible-returns"><span style="font-size: 16px;"><strong>Inspection &amp; Ineligible Returns</strong></span></h2><p>All returned products will be inspected upon receipt. If items are deemed ineligible for return (e.g., opened, used, damaged, or not in original condition), Apr&#xE9;s Nail will return the products to the customer as-is.</p><h2 id="how-to-initiate-a-return"><span style="font-size: 16px;"><strong>How to Initiate a Return</strong></span></h2><ol><li>Log into your customer account.</li><li>Go to order history.</li><li>Select the order number you wish to initiate a return for.</li><li>Select all items you wish to return.</li><li>Provide any comments as to why you are returning.</li><li>Upload a photo if items are being returned.</li><li>Submit the return request.</li></ol><p>Allow 1 to 2 business days for a response if your return has been approved or denied. Once approved, customers will receive return instructions. Customers are responsible for return shipping costs.</p><h2 id="restocking-fee"><span style="font-size: 16px;"><strong>Restocking Fee</strong></span></h2><p>All accepted returns will be subject to a restocking fee of 5% of the order value, which will be deducted from the final refund amount.</p><h2 id="defective-or-malfunctioning-products"><span style="font-size: 16px;"><strong>Defective or Malfunctioning Products</strong></span></h2><p>If a product is found to be defective or malfunctions after use, this falls under our warranty policy, and our Customer Service Team will assist you in resolving the issue. Please reach out to <a href="mailto:support@apresnail.com">support@apresnail.com</a> for further assistance.</p><h2 id="refund-process"><span style="font-size: 16px;"><strong>Refund Process</strong></span></h2><ul><li>Once we receive and inspect the returned item, refunds will be processed within 5&#x2013;7 business days back to the original payment method.</li><li>Shipping fees and the 5% restocking fee are non-refundable.</li></ul><h2 id="international-orders"><span style="font-size: 16px;"><strong>International Orders</strong></span></h2><p>For international orders, the customer is responsible for the shipping fee after a return has been processed and approved.</p><p>For any questions regarding your return, feel free to contact us at <a href="mailto:support@apresnail.com">support@apresnail.com</a>. We appreciate your trust in Apr&#xE9;s Nail and are here to help!</p>

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