Shipping PolicyUpdated a month ago

Our Office Hours:
Monday to Friday, 9:00 AM – 5:00 PM (PST)

• Orders are processed during business days only. Weekends, holidays, and office closures do not count toward processing or transit times.
• Orders placed on Fridays or when our office is closed will begin processing on the next business day.
• Shipping charges, if applicable, are non-refundable and will be calculated and displayed at checkout.

Domestic Shipping (Within the US):

• Standard Shipping: 6-11 business days total
  • Processing time: 3-5 business days
  • Delivery time: 5-7 business days (via Amazon Shipping)
• Express Shipping: 3-5 business days total
  • Processing time: up to 48 hours
  • Delivery time: 1-3 business days (via 2nd Day Air)
• Delivery times may vary depending on location and season.

For shipments to Hawaii, Puerto Rico, and Alaska:

• Standard Economy Shipping only.
• Hazmat goods and electronics cannot be shipped to these locations.

International Shipping:

• Standard shipping time: 15-30 business days.
• Express shipping is not available for international orders.
• Certain items cannot be shipped internationally: PH Bonder, Primer, Gel-X Kits, Dilution Fluid, Blending Fluid, and Electronics.
• Duty and tax are included in shipping fees, EXCEPT for "UPS Mail Innovation." If selected, you are responsible for duties and taxes upon delivery.
• Delivery times may vary based on location and time of year.

Claim Filing Policy:
We value quality and customer satisfaction. If you experience an issue with your order, please submit a claim within 10 days of the delivery date. Claims after this period will not be eligible for review.

Eligible Claims:

• Damaged Items: Include photos of damaged or defective products.
• Incorrect Orders: Wrong product, missing items, or incorrect quantities.
• Lost in Transit: If marked as delivered but not received, contact us promptly.

To Submit a Claim:
Provide the following:

• Order Number
• Full Name & Contact Information
• Description of the issue
• Photos (if applicable)

Submit via:

• Email: [email protected] 
• Online Form: Available under the “Support” section of our website

We recommend inspecting your package upon delivery and reporting any issues immediately.