Shipping PolicyUpdated 2 hours ago
What are your office hours?
Our office is open Monday to Friday, 7:00 AM – 4:00 PM (PST).
Please note that weekends, holidays, and office closures do not count toward processing or shipping times. Orders placed after hours or on Friday will begin processing the next business day.
How long does it take to process and ship my order?
We offer several shipping options to suit your needs. Most orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). Delivery times vary based on the shipping method selected at checkout:
- Standard Shipping: Typically arrives within 5–7 business days after your order has shipped.
- Express Shipping: Typically arrives within 1–2 business days after your order has shipped.
Delivery times may vary depending on your location and the season.
What is the express shipping cut-off time?
Orders placed with Express Shipping before 11:00 AM PST, Monday–Friday, will be processed and shipped within 24–48 hours.
⚠️ Important: Orders placed after 11:00 AM PST on Fridays will not ship until the next business day (Monday). As a result, those orders will typically arrive on Monday or Tuesday of the following week, depending on carrier transit times.
Do you ship on weekends or holidays?
Our fulfillment center operates Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will begin processing on the next business day.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number and a link to the carrier's page, so you can follow your package's journey. Please allow up to 3 business days for tracking information to become active for domestic orders.
What should I do if my order is delayed?
Shipping delays can occasionally occur due to weather, carrier issues, or high-volume periods. If your package is delayed beyond the estimated delivery window, please reach out to our Customer Service team and we'll be happy to assist.
Do you offer free shipping?
Yes! We provide free Standard Economy Shipping for all domestic U.S. orders of $79 or more (before taxes).
Excludes shipments to Hawaii, Puerto Rico, and Alaska. Free shipping is not available for international orders.
Do you ship to Hawaii, Puerto Rico, and Alaska?
Yes, but only via Standard Economy Shipping.
Please note: Hazardous goods (pH Bonder, Primer, etc.) and electronics cannot be shipped to these locations.
Do you ship internationally?
Yes, we ship worldwide.
- Standard International Shipping: 15–30 business days.
- Express International Shipping: Not available.
- Restricted Items: pH Bonder, Primer, Gel-X Kits, Dilution Fluid, Blending Fluid, and electronics cannot be shipped overseas.
- Duties & Taxes: These are included in shipping fees except when using UPS Mail Innovations. If you select this option, you are responsible for duties and taxes at delivery.
My tracking shows "Delivered," but I haven't received my package. What should I do?
- Check with household members, neighbors, or around your property (mailbox, porch, side entrance).
- Wait 48 hours. Sometimes carriers mark a package delivered before it arrives.
- If it still hasn't arrived after 48 hours, contact our Customer Service team at [email protected].
Orders marked as delivered but not received are eligible for a replacement only (not a refund). For any replacement orders issued, we do not authorize returns.
What if my package is lost, damaged, or incorrect?
We value quality and want you to be satisfied with your order. Please submit a claim within 10 days of delivery by emailing [email protected].
Important: If your order was placed outside of apresnail.com (for example, through a third-party retailer or marketplace), you will need to contact the original buyer or seller directly to proceed with your inquiry.
Eligible claims include:
- Damaged Items: Attach clear photos of the product and packaging.
- Incorrect