Shipping PolicyUpdated 4 hours ago
Shipping & Delivery FAQ
What are your office hours?
Our office is open Monday to Friday, 7:00 AM – 5:00 PM (PST).
Please note that weekends, holidays, and office closures do not count toward processing or shipping times. Orders placed after hours or on Friday will begin processing the next business day.
How long does it take to process and ship my order?
- Processing Time: 3–5 business days (up to 48 hours for express orders).
- Standard Shipping (Domestic): 6–11 business days total (3–5 days processing + 5–7 days shipping via Amazon Shipping).
- Express Shipping (Domestic): 3–5 business days total (up to 48 hours processing + 1–3 days delivery via 2nd Day Air).
Delivery times may vary depending on your location and the season.
Do you offer free shipping?
Yes! We provide free Standard Economy Shipping for all domestic U.S. orders of $79 or more (before taxes).
Excludes shipments to Hawaii, Puerto Rico, and Alaska.
Free shipping is not available for international orders.
Do you ship to Hawaii, Puerto Rico, and Alaska?
Yes, but only via Standard Economy Shipping.
Please note: Hazardous goods (pH Bonder, Primer, etc.) and electronics cannot be shipped to these locations.
Do you ship internationally?
Yes, we ship worldwide.
- Standard International Shipping: 15–30 business days.
- Express International Shipping: Not available.
- Restricted Items: PH Bonder, Primer, Gel-X Kits, Dilution Fluid, Blending Fluid, and Electronics cannot be shipped overseas.
- Duties & Taxes: These are included in shipping fees except when using UPS Mail Innovations. If you select this option, you are responsible for duties and taxes at delivery.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking number and link to the carrier’s page.
Please allow up to 3 business days for tracking information to become active for domestic orders.
My tracking shows “Delivered,” but I haven’t received my package. What should I do?
- Check with household members, neighbors, or around your property (mailbox, porch, side entrance).
- Wait 48 hours—sometimes carriers mark a package delivered before it arrives.
- If it still hasn’t arrived after 48 hours, contact our Customer Service team at [email protected]
Orders marked as delivered but not received are eligible for a replacement only (not a refund).
What if my package is lost, damaged, or incorrect?
We value quality and want you to be satisfied with your order. Please submit a claim within 10 days of delivery by emailing [email protected]
Eligible claims include:
- Damaged Items – Attach clear photos of the product and packaging.
- Incorrect Orders – Wrong product, missing items, or incorrect quantities.
- Lost in Transit – If tracking shows delivered but the package was not received.
Include your order number, full name, description of the issue, and photos (if applicable).
Can I change my delivery address?
If your order hasn’t been processed yet, we can update the address.
Once a shipping label has been created, we can not make changes in our system. You may try contacting the carrier directly, but not all carriers allow address changes.
Can I ship an order to multiple addresses?
No, we cannot split orders across multiple addresses. If you need items shipped to different locations, please place separate orders.
Why did my order ship in multiple packages?
We sometimes ship from multiple warehouses. Don’t worry—you’ll receive tracking information for each package at no extra cost.
Can I use express shipping for hazardous goods?
No. Items like pH Bonder, Primer, and other hazmat goods require special handling and can only be shipped via standard shipping.
Do you ship to third-party facilities (like freight forwarders)?
Yes, but please note: Après Nail is not responsible for packages lost or stolen after delivery to third-party facilities. All claims must be filed with the facility directly.