Troubleshooting GuideUpdated 10 days ago

Having an issue with your Nova LED Lamp or Aprés E-File? Most common issues can be fixed at home in a few minutes. Try the steps in the relevant section below before sending your device in for repair.

In this guide:

• Nova LED Lamp: Getting Started, Buttons & Modes, Charging & Battery, Troubleshooting, Safety & Care
• Aprés E-File: Getting Started, Assembly & Setup, Using the E-File, Battery Care, Troubleshooting, Safety & Care
• Warranty & Contact Information

Nova LED Lamp

Getting Started

What's included in the box?

Every Nova LED Lamp comes with: 1x LED Lamp, 1x Charger Adapter, and 1x Instruction Manual and Warranty card.

What colorways are available?

The Nova LED Lamp is available in White and Black.

What are the key features of the Nova LED Lamp?

• FDA Registered
• Rechargeable and cordless
• 34 Watts of power
• LED digital screen display
• Futuristic blue-purple light strips with a diamond-faceted top cover
• Built-in handle for easy portability
• UV-coated surface to protect against acetone
• Pedicure mode with fold-out legs

Buttons & Modes

What do the buttons on the back panel do?

• MODE button: press to cycle between Pink, Red, and Blue LED light modes
• 30s, 60s, 90s buttons: set the built-in timer (each also supports an upswing/ramp feature)

How do I turn the fan, sound, or light off?

Hold down two buttons together for 5 seconds:

• MODE + 30s: turns the Fan OFF
• MODE + 60s: turns the Sound OFF
• MODE + 90s: turns the Light OFF

How do I reset the lamp to factory settings?

Press and hold the 60s and 90s buttons together for 5 seconds. This restores all original factory settings.

What do the numbered parts on the lamp refer to?

1. LED display (shows timer and battery life)
2. MODE button
3. 30s button
4. 60s button
5. 90s button
6. Power plug-in
7. Handle
8. ON/OFF button
9. Removable nail plate

Charging & Battery

What type of battery does the lamp use?

The Nova LED Lamp uses a rechargeable Lithium-ion 18650 battery with a 5200mAh capacity, rated for roughly 300 charge cycles (about 1 year of typical use).

How long does it take to fully charge, and how long does that charge last?

A full charge takes about 3.5 hours and will power the lamp for up to 2 hours of continuous, non-stop use.

What charger should I use?

Only use the included 12.6V / 2A charger adapter. Using any other power supply can damage the device and is not covered under warranty.

Should I leave the lamp plugged in after it's fully charged?

No. Unplug the Nova LED Lamp from the adapter and outlet once it's fully charged. Leaving it plugged in can lead to overcharging and shortens battery life over time.

Troubleshooting

My lamp won't turn on. What should I check first?

1. Confirm the unit is fully charged. Plug it in and allow up to 3.5 hours.
2. Check the LED display for a battery-life reading.
3. Make sure you are using the original 12.6V / 2A charger adapter.
4. Try a factory reset: hold 60s + 90s together for 5 seconds.
5. Try a different wall outlet to rule out an outlet issue.

Liquid got into the lamp. What should I do?

Unplug the unit immediately and do not attempt to use it. Liquids can cause permanent damage that is not covered under warranty. Contact Aprés Customer Service or an Aprés Authorized Repair Center for next steps.

The fan, sound, or light won't turn back on after I turned it off.

These features have quick toggle shortcuts, so you may have accidentally triggered one. Repeating the same 5-second button hold toggles it back on: MODE + 30s for fan, MODE + 60s for sound, MODE + 90s for light. If that doesn't work, try a full factory reset (60s + 90s for 5 seconds).

Can I open or repair the lamp myself?

No. Do not modify or disassemble the Nova LED Lamp without professional personnel. Doing so can be dangerous and will void your warranty. Please contact Aprés Customer Service or an Aprés Authorized Repair Center for any malfunction.

The battery doesn't seem to be holding a charge like it used to.

We recommend charging your Nova whenever it drops to 1 bar (25%) rather than waiting for it to fully die; this helps preserve long-term battery health. Also make sure you're unplugging the lamp once it's fully charged, since leaving it plugged in afterward can affect battery life over time. The battery is rated for about 300 charge cycles (roughly one year of typical use), so if your lamp is older than that, some capacity loss is expected and normal.

My display or timer looks wrong.

Try a factory reset: press and hold the 60s and 90s buttons together for 5 seconds. This clears any stuck settings and restores the lamp to its original factory settings.

Safety & Care Reminders

• Keep the lamp away from children.
• Do not allow liquids of any kind into the unit.
• Do not modify or disassemble the device.
• Only use the original charger adapter, never a substitute.
• Unplug after each full charge to protect long-term battery health.

Please avoid these, as they can cause permanent damage and aren't covered under warranty: getting liquid inside the lamp, charging with a power adapter other than the one included, and attempting to open, modify, or repair the lamp yourself.

Aprés E-File

Getting Started

What is included with the Aprés E-File?

The E-File machine, a handpiece with cord, and a power adapter. The handpiece rests in the machine's built-in handpiece cup and hook when not in use.

What are the main parts of the E-File?

1. Motor Connector (where the handpiece cord plugs in)
2. Forward/Reverse Selector
3. ON/OFF/Speed Control Knob
4. Pause Button
5. LED display (shows speed in RPM and battery level)
6. Power plug-in shelf
7. Handpiece Cup
8. Hook (for hanging the handpiece cord)

Assembly & Setup

How do I power on and charge the handpiece?

Connect the included 15V