What if I don't want to return a defective or damaged item?Updated a month ago
We understand that dealing with defective or damaged items can be frustrating. However, to ensure quality control and to process replacements or refunds appropriately, we may require the return of the defective item at our discretion. This helps us verify the issue, improve our products, and prevent future problems.
If a return is required:
- We will provide a prepaid return shipping label.
- The item must be returned within [X] days of receiving the return label.
- Once we receive and inspect the item, we’ll proceed with a replacement or refund, as agreed.
Refusal or failure to return the item when requested may result in denial of the refund or replacement.
We appreciate your cooperation and understanding.